Shipping Policies

We offer US shipping from South Carolina. Teas are shipped USPS First Class or Priority Mail with tracking.

Cost

Shipping is charged a flat rate to all destinations. The rate for the first item is $4.00. Each additional item is $3.00. Orders over $75.00 are eligible for Free Shipping.

Processing time

Processing of orders generally requires 1-2 business days. Business days are Monday to Friday, excluding federal holidays. Once your item is shipped, you will receive an email letting you know that your order has been completed.

Shipping time

Orders are shipped via USPS First Class or Priority Mail with tracking. First Class Mail and Priority Mail generally take 2-3 business days. USPS delivery status is available through Track and Confirm at USPS.com or by calling 1-800-222-1811.

Backorders

Backordered items are processed once a month because they are special ordered from Japan. Orders placed before the 15th of the month are shipped at the end of the same month (e.g., An order placed on January 15th will be shipped at the end of January). Orders placed after the 15th are shipped at the end of the next month (e.g., An order placed on January 16th will be shipped at the end of February).

Orders containing a tea in-stock and a tea on backorder will not ship until the backordered item becomes available. If you would like to receive the in-stock tea immediately, please consider removing the backordered item from your cart and placing a separate order for the backordered tea.

Returns

Please contact us as soon as possible if there is a problem with the shipped items. We will gladly accept returns of unopened tea packages. Please contact us within 7 days after you receive your order. Buyer pays shipping costs of returned items.